i> Away With The Fairies.: It's Just So Fucking Great to be Alive!

Friday, March 16, 2007

It's Just So Fucking Great to be Alive!


It's just so fucking great to be alive. Especially when you consider the alternatives.

Drive home after my last night shift in my hot hatch listening to my favourite dance tracks. There's a bite in the air but the sky is blue and the birds are singing. Wend my way through the mountains and check my emails. I've got a few circulars as usual but this particular one's got to be shared with my blogger pals.

Actual dialogue of a former WordPerfect Customer Support employee.
Operator: "Ridge Hall, computer assistance; may I help you?"
Caller: "Yes, well, I'm having trouble with WordPerfect."
Operator: "What sort of trouble??"
Caller: "Well, I was just typing along, and all of a sudden the words went away."
Operator: "Went away?"
Caller: "They disappeared."
Operator: "Hmm So what does your screen look like now?"
Caller: "Nothing."
Operator: "Nothing?"
Caller: "It's blank; it won't accept anything when I type."
Operator: "Are you still in WordPerfect, or did you get out?"
Caller: "How do I tell?”
Operator: "Can you see the C: prompt on the screen?"
Caller: "What's a sea-prompt?"
Operator: "Never mind, can you move your cursor around the screen?"
Caller: "There isn't any cursor: I told you, it won't accept anything I type."
Operator: "Does your monitor have a power indicator?"
Caller: "What's a monitor?"
Operator: "It's the thing with the screen on it that looks like a TV. Does it have a little light that tells you when it's on?"
Caller: "I don't know."
Operator: "Well, then look on the back of the monitor and find where the power cord goes into it. Can you see that?"
Caller: "Yes, I think so."
Operator: "Great. Follow the cord to the plug, and tell me if it's plugged into the wall."
Caller: "Yes, it is."
Operator: "When you were behind the monitor, did you notice that there were two cables plugged into the back of it, not just one?"
Caller: "No."
Operator: "Well, there are. I need you to look back there again and find the other cable."
Caller: "Okay, here it is."
Operator: "Follow it for me, and tell me if it's plugged securely into the back of your computer."
Caller: "I can't reach."
Operator: "Uh huh. Well, can you see if it is?"
Caller: "No."
Operator: "Even if you maybe put your knee on something and lean way over?"
Caller: "Oh, it's not because I don't have the right angle it's because it's dark."
Operator: "Dark?”
Caller: "Yes - the office light is off, and the only light I have is coming in from the window."
Operator: "Well, turn on the office light then."
Caller: "I can't."
Operator: "No? Why not?"
Caller: "Because there's a power failure."

Operator: "A power......... A power failure? Aha, Okay, we've got it licked now. Do you still have the boxes and manuals and packing stuff your computer came in?"
Caller: "Well, yes, I keep them in the closet."
Operator: "Good. Go get them, and unplug your system and pack it up just like it was when you got it. Then take it back to the store you bought it from."
Caller: "Really? Is it that bad?"
Operator: "Yes, I'm afraid it is."
Caller: "Well, all right then, I suppose. What do I tell them?"
Operator: "Tell them you're too fucking stupid to own a computer!"

10 Comments:

Blogger Andrea said...

Damn he was good!

1:33 PM  
Blogger Inexplicable DeVice said...

I wonder if that lot in your pic look at your Blog?

3:15 PM  
Blogger Jingo said...

Word Perfect? Are you kidding me?

6:17 PM  
Anonymous Anonymous said...

No matter how many times I see this, it's still funny. This, too, is my life. Constantly asking people to turn their computer on or check to make sure the caps lock key isn't on... But I'm paid rather well...

9:39 PM  
Blogger tfg said...

Did they really have electricity back when they were using WordPerfect?

12:22 AM  
Blogger Divian said...

I once worked at a call center as tech support.

This is very dear to my heart.

7:43 AM  
Blogger Tickersoid said...

Lippy- If folk lore is to be believed, His employers had to let him go.

IDV- Probably all looking at porn, the perverts!

Jingo- What?

tgf- Mustuv I guess.

Awaiting- I feel your pain.

10:58 AM  
Blogger The Mistress said...

I hear that from Taz and Pig all the time. I don't need tech support to tell me.

11:54 AM  
Blogger FirstNations said...

i was in college with that person. she sat next to me and hyperventilated when she 'couldn't get the picture thingie to work.'

stupid twat had hit the off switch on the monitor.

6:09 PM  
Anonymous Anonymous said...

no, it can actually get worse. awaiting and i actually worked in the same call center. we've gotten calls where people don't even have a computer, where the computer isn't even put together, and when they actually have a computer and it is having problems, they aren't there to work on it.

1:01 AM  

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